Legal
Last updated: April 6, 2026
The Snug Spot is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit thesnugspot.com (the "Site") or make a purchase from us.
Data Controller: Milene Borges de Moura trading as The Snug Spot, Sydney Road, London, SW20 8EF. Email: support@thesnugspot.com. Phone: +44 7482 779995.
This policy applies to all information collected through the Site and any related communications. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We do not rely on vague implied consent — where consent is required, we ask for it explicitly.
We collect information you provide when you:
When you visit our Site, we automatically collect certain technical information:
| Data Type | Examples | Purpose |
|---|---|---|
| Device & browser info | Browser type, operating system, screen resolution | Optimise Site display |
| Usage data | Pages visited, time on site, clicks, referral URL | Improve Site experience |
| IP address | Approximate geographic location | Security, fraud prevention |
| Cookies | Session tokens, preference data | Cart persistence, analytics |
All payment processing is handled by Stripe, Inc. We do not store your full credit card number, CVV, or bank details on our servers. Stripe's privacy policy governs the handling of your payment data and is available at stripe.com/privacy.
UK GDPR requires us to have a lawful basis for processing your personal data. We use the following bases:
| Purpose | Lawful Basis |
|---|---|
| Processing your order, arranging delivery, sending confirmations | Performance of a contract (Art. 6(1)(b)) |
| Customer support, returns, disputes | Performance of a contract (Art. 6(1)(b)) |
| Tax records, accounting, legal compliance | Legal obligation (Art. 6(1)(c)) |
| Fraud prevention and security | Legitimate interests (Art. 6(1)(f)) |
| Analytics and Site improvement | Legitimate interests (Art. 6(1)(f)) — only with your cookie consent |
| Marketing emails and promotions | Consent (Art. 6(1)(a)) — opt-in only, unsubscribe any time |
We will only use your personal information for the purposes listed above. We will not use it for any unrelated purpose without informing you first.
Cookies are small text files placed on your device when you visit our Site. They help us provide you with a better experience by remembering your preferences and understanding how you use the Site.
You can control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Disabling essential cookies may affect the functionality of the Site, including your ability to complete a purchase.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach that may affect your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
When personal data is no longer needed, we securely delete or anonymise it.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, email us at support@thesnugspot.com. We will respond within one calendar month (as required by UK GDPR) at no charge. We may ask you to verify your identity before processing your request.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection regulator — at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns before you contact the ICO.
The Site is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at support@thesnugspot.com and we will promptly delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For our Terms of Service, please visit thesnugspot.com/terms.