Legal
Last updated: April 8, 2026
The data controller responsible for your personal information is:
The Snug Spot ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website at thesnugspot.com (the "Site") or make a purchase from us.
This policy applies to all information collected through the Site, as well as any related communications, including emails, order confirmations, and customer support interactions.
We collect information you provide when you:
When you visit our Site, we automatically collect certain technical information:
| Data Type | Examples | Purpose |
|---|---|---|
| Device & browser info | Browser type, operating system, screen resolution | Optimise Site display |
| Usage data | Pages visited, time on site, clicks, referral URL | Improve Site experience |
| IP address | Approximate geographic location | Security, fraud prevention |
| Cookies | Session tokens, preference data | Cart persistence, analytics |
All payment processing is handled by Stripe, Inc. We do not store your full credit card number, CVV, or bank details on our servers. Stripe's privacy policy governs the handling of your payment data and is available at stripe.com/privacy.
We use the information we collect for the following purposes. Under UK GDPR Article 6, every use of personal data must have a lawful basis. We have set out the lawful basis for each purpose below:
| Purpose | Description | Lawful Basis (Art. 6) |
|---|---|---|
| Order fulfilment | Processing purchases, arranging delivery, order confirmations and updates | Performance of a contract (Art. 6(1)(b)) |
| Customer support | Responding to enquiries, resolving disputes, handling returns | Performance of a contract (Art. 6(1)(b)) |
| Account management | Creating and maintaining your account, authenticating your identity | Performance of a contract (Art. 6(1)(b)) |
| Marketing | Promotional emails, new arrivals, special offers — only if you have opted in | Consent (Art. 6(1)(a)) |
| Site improvement | Analysing usage patterns to improve functionality and content | Legitimate interests (Art. 6(1)(f)) |
| Fraud prevention | Detecting, investigating, and preventing fraudulent transactions | Legitimate interests (Art. 6(1)(f)) |
| Legal compliance | Meeting tax, accounting, and other legal obligations | Legal obligation (Art. 6(1)(c)) |
Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms. You have the right to object to processing based on legitimate interests (see Your Rights).
Where we rely on consent, you may withdraw your consent at any time by unsubscribing from emails or contacting us at support@thesnugspot.com. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
We only send marketing emails to individuals who have given explicit, informed consent via our newsletter signup form (which includes an unticked consent checkbox). In compliance with the Privacy and Electronic Communications Regulations 2003 (PECR):
Cookies are small text files placed on your device when you visit our Site. They help us provide you with a better experience by remembering your preferences and understanding how you use the Site.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
snugspot_cart |
Essential | Stores your shopping cart contents so items are remembered between pages | 7 days |
snugspot_cart_ts |
Essential | Timestamp for cart expiry calculation | 7 days |
snugspot_cookies |
Essential | Cookie preferences — stores your cookie consent choices so we do not ask again | Persistent (until cleared) |
We use localStorage (browser-based storage) rather than traditional HTTP cookies for the items above. They are never sent to our servers automatically and are only accessible on your device.
Non-essential cookies (analytics and personalisation) are only set after you give consent via our cookie preferences modal, which appears on your first visit. The lawful basis for non-essential cookies is consent (UK GDPR Art. 6(1)(a) and PECR Regulation 6).
You can withdraw your consent at any time by clicking "Cookie Preferences" in the footer of any page and changing your selections. Withdrawal of consent will take effect immediately — no further non-essential cookies will be set. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
You can also control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Disabling essential cookies may affect the functionality of the Site, including your ability to complete a purchase.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
When personal data is no longer needed, we securely delete or anonymise it.
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal information:
To exercise any of these rights, please email us at support@thesnugspot.com with:
We may ask you to verify your identity before processing your request. This is to protect your data from being disclosed to someone who is not entitled to it. We will not charge a fee for standard requests. We will respond without undue delay and in any event within one calendar month of receipt, as required by UK GDPR Article 12(3). In exceptional circumstances (complex or numerous requests), we may extend this by a further two months, but we will inform you within the first month and explain why.
Your rights above are provided under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
The Site is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at support@thesnugspot.com and we will promptly delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.
If we make significant changes to how we process your personal data, we will notify you by email or prominent notice on our website and, where required, seek your consent before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For our Terms of Service, please visit thesnugspot.com/terms.