Legal
Last updated: April 4, 2026
The Snug Spot ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website at thesnugspot.com (the "Site") or make a purchase from us.
This policy applies to all information collected through the Site, as well as any related communications, including emails, order confirmations, and customer support interactions.
By using the Site, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use the Site.
We collect information you provide when you:
When you visit our Site, we automatically collect certain technical information:
| Data Type | Examples | Purpose |
|---|---|---|
| Device & browser info | Browser type, operating system, screen resolution | Optimise Site display |
| Usage data | Pages visited, time on site, clicks, referral URL | Improve Site experience |
| IP address | Approximate geographic location | Security, fraud prevention |
| Cookies | Session tokens, preference data | Cart persistence, analytics |
All payment processing is handled by Stripe, Inc. We do not store your full credit card number, CVV, or bank details on our servers. Stripe's privacy policy governs the handling of your payment data and is available at stripe.com/privacy.
We use the information we collect for the following purposes:
We will only use your personal information for the purposes for which it was collected, unless we reasonably determine that we need to use it for another reason compatible with the original purpose.
Cookies are small text files placed on your device when you visit our Site. They help us provide you with a better experience by remembering your preferences and understanding how you use the Site.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
snugspot_cart |
Essential | Stores your shopping cart contents so items are remembered between pages | 7 days |
snugspot_cart_ts |
Essential | Timestamp for cart expiry calculation | 7 days |
cnCookiePrefs |
Essential | Stores your cookie consent preferences so we do not ask again | Persistent (until cleared) |
We use localStorage (browser-based storage) rather than traditional HTTP cookies for the items above. They are never sent to our servers automatically and are only accessible on your device.
You can manage your cookie preferences at any time by clicking "Cookie Preferences" in the footer of any page. You can also control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Disabling essential cookies may affect the functionality of the Site, including your ability to complete a purchase.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach that may affect your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
When personal data is no longer needed, we securely delete or anonymise it.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at privacy@thesnugspot.com. We will respond to your request without undue delay and in any event within one calendar month of receipt, as required by UK GDPR Article 12(3). In exceptional circumstances (complex or numerous requests), we may extend this by a further two months, but we will inform you within the first month and explain why.
Your rights above are provided under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
The Site is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at privacy@thesnugspot.com and we will promptly delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For our Terms of Service, please visit thesnugspot.com/terms.