Legal
Last updated: April 4, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and The Snug Spot ("we," "us," or "our") governing your use of The Snug Spot website located at thesnugspot.com (the "Site") and the purchase of any products offered thereon.
By visiting the Site, creating an account, or completing a purchase, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them. If you do not agree to these Terms, please do not use the Site.
We reserve the right to modify these Terms at any time. Changes become effective upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
We strive to display our products as accurately as possible, including photography, dimensions, materials, and descriptions. However, we cannot guarantee that your screen's display of colours will be exactly accurate. Product images are for illustrative purposes only.
All prices are displayed in Pounds Sterling (GBP, £) and are inclusive of VAT where applicable. Prices are subject to change without notice. Shipping fees will be calculated and displayed at checkout before you complete your purchase.
We reserve the right to correct pricing errors. If a product is listed at an incorrect price due to a typographical error or system error, we reserve the right to refuse or cancel orders placed at the incorrect price, even if the order has been confirmed.
All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after you have placed an order, we will notify you promptly and provide a full refund.
By placing an order on our Site, you are making an offer to purchase the selected products at the stated price. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.
You will receive an order confirmation email after your order is placed. This confirmation does not constitute acceptance of your order — acceptance occurs when your order is shipped and you receive a shipping confirmation.
We accept major credit cards (Visa, Mastercard, American Express) and Apple Pay via Stripe, our secure payment processor. By providing payment information, you represent that you are authorised to use the payment method and authorise us to charge the full order amount.
All transactions are encrypted and processed securely. We do not store your full card details on our servers.
You may cancel an order within 1 hour of placement by contacting us at hello@thesnugspot.com. Once an order has been processed for fulfilment, cancellations may not be possible, but our standard returns policy will apply.
Orders are typically processed within 1–3 business days. Estimated delivery times are 4–14 business days depending on your location. These are estimates only — actual delivery times may vary due to factors outside our control, including carrier delays, customs processing, or force majeure events.
We offer free standard shipping on all orders over £75. Orders under £75 are subject to a flat shipping fee of £4.95, calculated at checkout.
We ship throughout the United Kingdom. We also ship to selected European and international destinations — shipping rates and estimated delivery times will be displayed at checkout. International customers may be subject to import duties and taxes levied by the destination country, which are the customer's responsibility.
Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost or stolen packages once confirmed as delivered by the carrier. If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.
We want you to love every The Snug Spot product. If you are not completely satisfied, you may return most items within 30 days of delivery for a full refund of the purchase price, excluding shipping costs.
To be eligible for a return, items must be:
The following items are not eligible for return: personalised or custom-made items, items marked as final sale, and items that have been used, washed, or damaged after delivery.
To initiate a return, email us at returns@thesnugspot.com with your order number and reason for return. We will provide return instructions within 2 business days. We will provide a prepaid return label for all returns within the 30-day return period. For statutory cancellations within 14 days under the Consumer Contracts Regulations 2013, return shipping is free.
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. Please allow an additional 3–10 business days for the refund to appear on your statement depending on your bank or card issuer.
If you receive a defective or damaged item, please contact us within 7 days of delivery at hello@thesnugspot.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
You may browse and purchase from The Snug Spot as a guest. If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are associated with fraudulent activity.
All content on the Site — including text, photographs, graphics, logos, icons, product descriptions, and software — is the property of The Snug Spot or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Site without our prior written consent.
When using the Site, you agree not to:
Subject to the above, the Site is provided on an "as available" basis. While we take care to keep the Site running smoothly, we cannot guarantee that it will always be available, uninterrupted, or free from errors.
We do not warrant the accuracy, completeness, or reliability of any content on the Site beyond what is required by law. Product photography is for illustrative purposes and minor variations in colour, texture, or dimensions may occur.
Product care instructions and descriptions are provided in good faith based on supplier information. We recommend following all care instructions provided with your product.
Subject to the above, to the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with:
Subject to the carve-outs above, our total liability to you for all claims arising from or related to these Terms or your use of the Site shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim, or £100, whichever is greater.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute or claim arising out of or in connection with these Terms.
If a dispute arises, we encourage you to contact us first at hello@thesnugspot.com so we can try to resolve it informally. If we cannot resolve the dispute within 30 days, either party may refer the matter to the courts of England and Wales.
For consumers in the UK, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation. You may also refer unresolved complaints to an Alternative Dispute Resolution (ADR) provider or use the UK Government's online dispute resolution service.
If you have any questions, concerns, or complaints regarding these Terms of Service or your experience with The Snug Spot, please contact us:
For our Privacy Policy, please visit thesnugspot.com/privacy.